Excellence: In access and results
Stewardship: Corporate responsibility to the public good
Participation: Inclusion and advocacy at all levels
Growth: Through adaptive leadership, valuing staff, and best practice
Trust: Sensitivity to cultural, ethnic, spiritual, and safety needs
Communication: Clear and concise, in the languages of persons served
Community: Collaboration and transformation
Consistency: Awareness of diverse needs and the importance of even-handedness and fairness for persons served and staff
Kindness: Ethical and responsive customer service to persons served and each other
Hope: Recovery is possible, worthwhile, and achievable for everyone